Medical Front Office Coordinator 

Overview

We are seeking a dedicated and detail-oriented Medical Office Assistant to join our healthcare team. The ideal candidate will play a crucial role in providing managerial, clerical, secretarial and receptionist support for the Outpatient Wound Care and Hyperbaric Medicine Clinic. Works independently and with minimal supervision. Performs other diverse duties as requested or required. Possesses superior skill in the techniques of patient relations and efficiently manages the daily processing, registration of patients and precertification/verification of insurance coverage, under supervision of the Clinic Manager and Medical Director.

Essential Functions

• Answer and screen high-volume telephone calls in a courteous manner, and record messages for providers and other personnel

• Schedule patient appointments and procedures according to established policies and procedures

• Check-in patients upon arrival at the clinic as well as check-out upon departure

• Obtain accurate information from patients and ensure all registration forms are complete

• Collect patient co-payments

• Prepare, file, and scan stored records in appropriate sections of patient charts

• Transcribe letters and create forms as needed

• Manage the patient flow and overall efficiency of the office

• Maintain patient confidentiality

• Perform other related tasks as assigned

Skills & Abilities

• High school diploma or GED required

• Minimum of two years of experience in a medical office, front office, or scheduling experience

• Wound care and/or hyperbaric

• Excellent communication skills

• Knowledge of basic computer programs and applications, including but not limited to various Microsoft Office programs

• Organize, sort, and file materials correctly in alphabetical or numeric systems

• Ability to multi-task in a fast-paced environment

Duties

• Manage patient appointments and ensure efficient scheduling processes.

• Maintain accurate patient records and update information in electronic health record systems.

• Assist with medical coding and billing processes, including collection of patient co-pays.

• Utilize 10 key typing skills for data entry tasks related to health information management.

• Communicate effectively with patients, healthcare providers, and insurance companies regarding inquiries or issues.

• Ensure compliance with healthcare regulations and maintain confidentiality of patient information.

• Support the medical staff with administrative tasks as needed, contributing to a collaborative office environment.

Experience

Candidates should have prior experience or familiarity with the following skills:

• Medical coding and knowledge of medical terminology.

• Proficiency in using healthcare administrative software.

• Experience in health information management and understanding hospital operations is preferred.

• Strong organizational skills with attention to detail to ensure accuracy in all tasks.

• Excellent communication skills for effective interaction with patients and staff.

This role is vital for the efficient operation of our medical office, providing an opportunity for growth within the healthcare field while ensuring high-quality patient care.

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